Terms & Conditions

Please read these Terms and Conditions ("Agreement") carefully before using the website and services provided by "The Rub Hub" ("us," "we," or "our"). This Agreement sets forth the legally binding terms and conditions for your use of The Rub Hub website (the "Website") and any products or services provided by The Rub Hub (collectively, the "Services").

By accessing or using the Website or Services, you agree to be bound by this Agreement. If you do not agree with any part of this Agreement, you should not access the Website or use the Services.

1. Products and Services

1.1 The Rub Hub is an online retail store specializing in the sale of BBQ rubs, sauces, hot sauces, mustards, relish, BBQ essentials, and other related products.

1.2 We strive to provide accurate and up-to-date product descriptions, including information regarding vegan-friendly and gluten-free options. However, the information for vegan-friendly and gluten-free options is supplied directly by the manufacturer of each product, and the manufacturer is solely responsible for providing the correct information.

1.3 The Rub Hub is committed to providing a safe and secure online shopping experience. However, we cannot guarantee uninterrupted or error-free access to the Website or Services. We will not be liable for any loss, damage, or inconvenience caused by technical issues or interruptions beyond our control.

2. Ordering and Payment

2.1 By placing an order through the Website, you confirm that you are at least 18 years old or have obtained parental consent to use our Services.

2.2 All Products displayed and Orders placed through our Website are subject to availability and acceptance by The Rub Hub. We reserve the right to modify, update, or discontinue any product or service at any time without prior notice.

2.3 Prices for products and services listed on the Website are displayed in the local currency and are subject to change without notice. All applicable taxes, fees, and shipping charges will be displayed during the checkout process.

2.4 In the event of a pricing error or other inaccuracies regarding the product description or availability, we reserve the right to cancel or refuse any order placed for such products, even after the order has been confirmed and payment has been processed. We will notify you promptly and provide a refund if payment has already been made.

2.5 The Rub Hub accepts various payment methods, including credit cards, debit cards, and other forms of electronic payment. By providing your payment information, you authorize us to charge the total amount of your order, including any applicable taxes and shipping fees, to the selected payment method.

3. Shipping and Returns

3.2 The Rub Hub offers shipping services within Australia and New Zealand. Shipping costs and estimated delivery times will be calculated and displayed during checkout. We will make reasonable efforts to ensure timely delivery of your order; however, we cannot be held responsible for delays or failures in delivery caused by third-party shipping carriers.

3.3 All products ordered will be packaged and sent to arrive at their destination in accordance with the correct legal guidelines for Australia and New Zealand. Any additional customs duties, taxes, or other fees incurred during the shipping process are the sole responsibility of the customer.

3.4 If you receive a damaged or incorrect product, please contact our customer service returns team at returns@therubhub.com.au within 48 hours of delivery. We may require photographic evidence of the damage or error to process a replacement or refund. Please refer to our Shipping and Returns Policy on the Website for further details.

4. Intellectual Property

4.1 All content, trademarks, logos, and other intellectual property displayed on the Website are the property of The Rub Hub or its respective owners. You may not use, reproduce, distribute, or modify such content without our written consent.

5. Third-Party Links and Social Media

5.1 Our website may include links to third-party content, social media platforms, videos, and images in product listings. These links are provided for your convenience and to assist with product listing and explanation and do not necessarily imply endorsement or responsibility on the part of The Rub Hub.

5.2 All Third-Party content displayed remains the property of the creator and is used to help promote and assist with information about their respective brand or product.

5.3 We are not responsible for the accuracy, availability, or reliability of any third-party content accessed through these links. Any information provided on these links is for general informational purposes only and should not be relied upon as the sole basis for making decisions. All final decision-making on the suitability of a product for use is the sole responsibility of the customer purchasing.

6. User Comments, Feedback, and Reviews

6.1 The Rub Hub welcomes user comments, feedback, and reviews regarding our products and services.

6.2 We reserve the right to remove any comments, feedback, or reviews that are offensive, or violate these Terms, or any applicable laws.

6.3 By submitting comments, feedback, or reviews, you grant The Rub Hub a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media.

7. Disclaimer of Warranties

7.1 The Rub Hub does not warrant that the products or services provided through the Website will be accurate, reliable, or error-free. The information provided on the Website is for general informational purposes only and should not be relied upon as the sole basis for making decisions.

7.2 The Rub Hub disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. The use of the Website and Services is at your own choice.

8. Limitation of Liability

8.1 To the fullest extent permitted by applicable law, The Rub Hub and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or Services, including but not limited to damages for loss of profits, data, or goodwill, regardless of whether we have been advised of the possibility of such damages.

9. Indemnification

9.1 You agree to indemnify and hold harmless The Rub Hub, its directors, officers, employees, agents, and affiliates from any claims, damages, liabilities, losses, costs, or expenses arising out of or in connection with your use of our website or services or any violation of these Terms.

10. Amendments and Modifications to Terms and Conditions

10.1 We reserve the right to modify, amend, or update this Agreement at any time without prior notice. Any changes will be effective immediately upon posting the revised Agreement on the Website. It is your responsibility to review these Terms periodically for any changes. Your continued use of the Website or Services after any such changes constitutes your acceptance of the revised Agreement.

11. Governing Law and Jurisdiction

11.1 This Agreement shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of laws principles. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Australia.

12. Entire Agreement

12.1 This Agreement constitutes the entire agreement between you and The Rub Hub regarding the use of the Website and Services and supersedes any prior or contemporaneous understandings or agreements, whether written or oral.

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

For any questions or concerns regarding these Terms, please contact our support team at support@therubhub.com.au We will make reasonable efforts to respond to your inquiries promptly.

Thank you

The Rub Hub Team!