Returns Policy

Returns Policy

At The Rub Hub, we take pride in the quality of what we sell, and in looking after the people who buy it. We don't see many returns — but when something isn't right, we want to know about it, so please get in touch and we'll work through it together.

Our full returns process applies to orders within Australia, returned within 30 days of purchase, in their original, unopened condition, with proof of purchase. Returning goods from New Zealand comes at a significant cost, so for our New Zealand customers we'd ask you to contact us directly if there's ever an issue — we'll always look at the best way to help.

Change of Mind

We're not able to offer refunds for change of mind, so we'd encourage you to choose carefully before checking out. If you do need to return something for this reason, get in touch with us first — approved returns are sent back at your own cost, within 30 days and in their original unopened condition, and once the item is back with us we'll arrange your replacement.

Clearance & Run-Out Products

Clearance and run-out items are offered at a significantly reduced price and are sold as final sale. If a genuine issue does come up, we're still glad to hear from you — get in touch and we'll talk through the options. We sell genuinely good products, and everything is quality-checked before it goes out the door. We want you to be happy, and we're always happy to help.

Gift Cards

Gift cards are not eligible for return or refund under any circumstances.

Damaged, Defective or Incorrect Items

If your order arrives damaged, faulty, or isn't what you ordered, please contact us as soon as possible with a few photos of the issue. We'll review the details and arrange the best resolution — whether that's a replacement, a refund, or another fix.

Getting in Touch

Every return is discussed and approved before anything is sent back. The easiest way to reach us is by emailing info@therubhub.com.au with your order number and a short description of what's happened. We read every message, and we're genuinely here to help.

The Rub Hub Team!